If there is any issue with your order, you must report the problem within 5 business days after the delivery date and submit pictures. Please call us and a representative will assist you on the process to follow.
We will not reprint or refund if:
- Errors are contained in the uploaded customer file, such as misspelling, graphics, grammar, damaged fonts, punctuation, die lines, transparency, overprint, and finished product size since we do not make any change to your file.
- Product is delayed in production and/or shipping as a result of the customer providing inaccurate information.
- Duplicated orders as a result of customer error.
- Products with images that are fuzzy, pixelated or otherwise distorted as a result of the customer providing artwork that didn’t met the requirements or they email approved.
- Orders that are canceled after the order has entered into production (or any process thereafter).
- Products that do not exactly match color or ink density. We do not color match or match customer specified ink density.
- Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer’s responsibility to allow sufficient time when placing an order for time sensitive materials.
- Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues and any other circumstances that are beyond our direct control.
- We will review and respond to your return request within the next business day. If we determine that a product has a manufacturing error, we will quickly reprint and ship your product, provide a store credit equal to the purchase price of the damaged items, or issue a full refund of the purchase price of defective product. Please keep all damaged items and packaging materials for at least two weeks in case the item must be shipped back to our location for inspection.